1. Introduction

By using our website or visiting our repair center, you agree to the terms of this Privacy Policy. We ensure that your personal information is handled securely and responsibly.

2. Information We Collect

We collect information to provide better and more reliable services.

2.1 Information You Provide

• Your name, phone number, and email address
• Device details (model, issue description)
• Billing and payment information
• Communication records with our team

2.2 Automatically Collected Information

• IP address and browser type
• Device and usage information
• Cookies and tracking technologies

3. How We Use Your Information

• To diagnose and repair your device
• To communicate repair updates and service details
• To process payments and invoices
• To improve our services and customer experience
• To maintain security and prevent fraud

4. Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

• Secure systems and restricted access
• Use of SSL encryption where applicable
• Regular monitoring of our systems

5. Information Sharing

We do not sell or rent your personal information. We may share information only in the following cases:

• With your consent
• To comply with legal obligations
• To protect our business and users from fraud or security threats

6. Customer Responsibility

Customers are advised to back up their data before submitting devices for repair. Applecare is not responsible for any data loss during the repair process.

7. Cookies & Tracking

Our website may use cookies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings.

8. Your Rights

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your information
• Withdraw consent at any time

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.